What should a real estate professional do if they receive a complaint?

When a real estate professional receives a complaint, investigating the complaint and following the procedures set by the Real Estate Council of Ontario (RECO) is essential.

This option aligns with the professional standards and responsibilities set forth for real estate practitioners. A thoughtful investigation allows the professional to understand the complaint's nature thoroughly and respond appropriately. It demonstrates a commitment to ethical practices and consumer protection, which are fundamental to maintaining trust in the real estate profession.

By following RECO procedures, the professional ensures that they adhere to legal and regulatory requirements, minimizing the risk of potential liabilities. Additionally, addressing complaints promptly can often resolve issues before they escalate, benefiting both the client and the professional's reputation.

Ignoring the complaint, responding only when legally mandated, or merely forwarding it to a broker without taking initiative can lead to misunderstandings, unresolved issues, and a lack of accountability. By investigating and taking appropriate action, the professional not only fulfills their duty but also promotes a higher standard within the industry.